Shipping policy

Shipping Policy

Thank you for shopping with us! At Loha Creations, we aim to provide you with reliable and timely delivery of high-quality furniture to your doorstep anywhere in Pakistan.

1. Shipping Coverage

We offer shipping across Pakistan, including major cities and remote areas. If your location is not serviceable, our customer support team will contact you promptly to discuss alternatives.

2. Shipping Charges

  • Standard Shipping: Free shipping on all orders for Lahore.

  • Bulky or Oversized Items: Some large furniture items may incur additional delivery charges, which will be clearly communicated before order confirmation.

3. Delivery Timeframes

  • Ready-to-Ship Items: Dispatched within 7–10 business days.

  • Made-to-Order or Customized Furniture: Delivery timelines vary (typically 8-10 days). Estimated time will be shared to the customer.

  • Delivery Hours: Deliveries are made Monday to Saturday, between 10 AM and 7 PM.

We will provide you with tracking information and regular updates once your order is dispatched.

4. Delivery Method

  • We partner with reliable logistics and courier companies for safe and secure delivery.

  • For larger furniture items, we may use specialized delivery teams to ensure proper handling and assembly.

5. Assembly Services

  • Some products may include free assembly upon delivery in select cities.

  • In other areas, self-assembly instructions will be provided (where applicable).

  • For assistance, our customer care team is happy to guide you.

6. Damaged or Incorrect Items

Please inspect your items upon delivery. If you notice any damage or incorrect item, contact us within 48 hours of receiving the order. We will arrange for a replacement or refund as per our return policy.

7. Delays and Notifications

While we strive to meet our delivery timelines, there may be occasional delays due to factors beyond our control (e.g., weather, transport strikes, etc.). We will notify you immediately if any such issues arise.

8. Contact Us

For shipping inquiries or support, please reach out to us at:
📧 Email: info@lohacreations.com
📞 Phone: +92 313 3330226
📦 WhatsApp Support: +92 313 3330226