Refund policy
Return & Refund Policy
At Loha Creations , customer satisfaction is our top priority. If you’re not fully happy with your purchase, we're here to help.
🔄 Returns Eligibility
We accept returns under the following conditions:
-
Timeframe: You must request a return within 7 days of receiving your item.
-
Condition: Items must be unused, undamaged, and in their original packaging.
-
Non-Returnable Items: Custom or made-to-order furniture, clearance items, or products marked “Final Sale” are not eligible for return.
🚚 Return Process
-
Request a Return: Contact us at 📧 info@lohacreations.com or 📞 +92 313 3330226 with your order number and reason for return.
-
Approval & Instructions: We’ll review your request and send return instructions.
-
Return Pickup or Drop-off: You may need to ship the item back or schedule a pickup (depending on location and product type).
Return shipping costs may apply unless the return is due to damage or our error.
💸 Refunds
Once we receive and inspect the returned item:
-
Approved Refunds: Processed within 5–10 business days to your original payment method.
-
Shipping Charges: Original delivery fees are non-refundable unless the item was damaged or incorrect.
-
Partial Refunds: May apply for used, incomplete, or damaged returns.
❌ Exchanges
We currently do not offer exchanges. If you need a different item, please place a new order.
📦 Damaged or Incorrect Items
If you receive an item that’s damaged, defective, or not what you ordered:
-
Report it within 48 hours of delivery.
-
Share clear photos and a brief description.
-
We’ll arrange a replacement, repair, or full refund at no extra cost.
📞 Need Help?
Our support team is always ready to assist:
📧 Email: info@lohacreations.com
📞 Phone: +92 313 3330226
📱 WhatsApp: +92 313 3330226