FAQ

Frequently Asked Questions (FAQ)

1. What materials are Loha Creations products made from?

Our products are crafted using high-quality steel structures combined with durable engineered wood and carefully selected finishes. Each piece is designed to offer strength, functionality, and a refined modern aesthetic.

2. Do your products come with a warranty?

Yes. Loha Creations products come with a 5-Year Structural Warranty, covering:

Structural integrity of the steel framework
Weld quality
Durability of structural joints
Manufacturing-related structural defects

The warranty does not cover normal wear and tear, scratches, discoloration, surface damage, misuse, or other non-structural damage.

3. How can I place an order?

Simply browse our collection, select your preferred product, and click Add to Cart. Complete the checkout process by providing your delivery and payment information.

For assistance, you can also contact our team through WhatsApp.

4. Do you offer customized furniture?

Our online collection is available in the sizes and specifications mentioned on each product page.

For commercial, hospitality, residential, office, or bulk projects, customization may be available depending on the scope and quantity. Contact our team to discuss your requirements.

5. How long does delivery take?

Delivery time depends on product availability and your location.

In-stock products: Approximately 3–7 working days
Made-to-order products: Approximately 10–15 working days

Large or customized project orders may have different production timelines, which will be communicated before confirmation.

6. What are the shipping charges?

Shipping charges depend on the product size, weight, quantity, and delivery location.

Applicable delivery charges will either be displayed during checkout or communicated by our team before order confirmation.

7. Do you deliver across Pakistan?

Yes, Loha Creations delivers to major cities across Pakistan.

Delivery availability and charges for certain remote locations may vary depending on logistics and product dimensions.

8. How can I track my order?

Once your order has been dispatched, our team will share the available tracking or delivery information through SMS, WhatsApp, email, or phone.

For larger furniture deliveries, our team may coordinate directly with you before arrival.

9. What should I do if my product arrives damaged?

Please inspect your product at the time of delivery.

If you notice any transit damage or manufacturing issue, take clear photographs or videos and contact us within 48 hours at info@lohacreations.com or through WhatsApp.

Our team will review the issue and provide an appropriate solution according to our warranty and replacement policy.

10. Can I return or exchange a product?

Returns or exchanges are accepted in cases of:

Manufacturing defects
Damage during transit
Incorrect product supplied

Any return or exchange request should be submitted within 7 days of delivery and will be reviewed according to our return policy.

Products damaged through misuse, improper handling, or normal wear and tear may not qualify.

11. Do you offer bulk or B2B pricing?

Yes. We work with businesses, architects, interior designers, contractors, developers, restaurants, hotels, offices, educational institutions, and corporate clients.

Special pricing may be available depending on product quantity and project scope.

12. Does Loha Creations undertake complete furniture projects?

Yes. In addition to individual furniture products, Loha Creations provides end-to-end furniture solutions for commercial, hospitality, office, educational, and residential projects.

Our team can assist with furniture development, manufacturing, finishing, quality control, delivery, and installation depending on the project requirements.

13. Do you provide installation services?

Installation requirements vary by product.

Products requiring professional assembly or installation can be coordinated by our team where the service is available. For larger project orders, installation arrangements can be discussed during project planning.

14. How should I care for my Loha Creations furniture?

For long-lasting performance:

Clean surfaces with a soft, slightly damp cloth
Avoid harsh chemicals and abrasive cleaners
Wipe spills immediately
Keep wooden surfaces away from prolonged moisture
Avoid dragging heavy furniture across the floor
Do not exceed the intended load capacity of the product

Proper care will help maintain both the appearance and structural performance of your furniture.

15. How can I contact Loha Creations for product or project inquiries?

You can contact our team through:

Insta: @lohacreations
WhatsApp: Through the WhatsApp button available on our website