FAQ

Frequently Asked Questions (FAQ)

1. What materials are your products made of?

Our products are crafted with premium-quality steel structures and durable engineered wood finishes. We ensure high structural integrity and timeless aesthetics in every piece.

2. Do your products come with a warranty?

🛡 Yes! All our products are covered under a 5-Year Warranty for:

  • Structural damage

  • Weld quality

  • Durability of joints

  • Steel framework

This warranty ensures peace of mind and long-term usage for all our valued customers.

3. How do I place an order?

Simply browse our collections, select your desired product, and click Add to Cart. Follow the checkout process to complete your order securely.

4. Do you offer custom sizes or finishes?

Currently, we only offer the designs and sizes listed on our website. However, we’re working towards custom options in the near future — stay tuned!

5. How long will delivery take?

Delivery timelines may vary depending on your location. Typically:

  • In-stock items: Delivered within 3–7 working days.

  • Made-to-order items: May take 10–15 working days.

You’ll receive tracking details once your order is dispatched.

6. What are the shipping charges?

Shipping charges vary on weight and products. For remote areas, standard shipping charges may apply and will be shown at checkout.

7. How do I track my order?

Once your order is shipped, you'll receive an email or SMS with a tracking link.

8. What if my product arrives damaged?

Please inspect the package upon delivery. If damaged, take clear photos and contact us within 48 hours at info@lohacreations.com or WhatsApp. We'll promptly arrange a replacement or solution as per our warranty policy.

9. Can I return or exchange a product?

Due to the nature of our products, returns or exchanges are only accepted in cases of:

  • Manufacturing defects

  • Damage in transit

All return requests must be initiated within 7 days of delivery.

10. Do you offer bulk or B2B discounts?

Yes! For interior designers, architects, or bulk corporate orders — we offer special pricing. Contact us at info@lohacreations.com for more details.